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In early August 2018 I ordered the trial offer for Instantly Vivid on line and was not aware that I had 14 days to cancel my order if I did not want it to be a continuing order.

I received the trial offer package just before I left the U.S. at the end of August 2018 for an extended overseas trip which lasted 8 months.

On my return, I was surprised to see 5 little boxes containing Instantly Vivid products among my accumulated mail.

As soon as possible, I called Instantly Vivid and was surprised to learn that since I did not notify them after receiving the trial offer I was automatically put on recurring order and charged accordingly.

For the trial package, I was charged $4.90 shipment for the eye cream and $4.95 for the face cream.

Subsequently I was charged $89.87 for the eye creams and $88.99 for the face creams every month. That is from August 2018 till April 2019 when I called them to close my account.

It took 3 phone calls to find out that even though I did not receive any of their products in November, December, January, February, March or April and was charged for them, they could not give me a refund. They claim that the products were delivered and that I had either changed my address or given them an incorrect address. They finally agreed to re-ship the 6 months of products to me again.

I do not want the products but have no choice.

The only way to contact them is by phone. If you send an email it tells you to call. How do you call if you are travelling out of the U.S. based on time difference not to mention overseas call charges.

Total charges from August 2018 to October 2018 for products received based on recurring order: $536.58

Total charged for 6 months (November 2018 to April 2019) for products not received : $1,067.16

How do you think I feel?

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2.

Preferred solution: Full refund.

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